For general inquiries and support requests, please email us at:
We aim to respond to all inquiries within 24 hours during business days.
Having trouble with the app? Before contacting us, try these steps:
If the issue persists, please contact us with details about your device and the problem you're experiencing.
If you're having problems with your rewards or prizes:
To play games in the Seaside Serenity Cafe app, simply open the app while at a participating venue. You can play one mini-game per day. Each game has different tasks and challenges - you might need to fill a cocktail glass, arrange sushi on a plate, or roll dice to match values. Follow the on-screen instructions to complete the game and win prizes!
All rewards won in the Seaside Serenity Cafe app are valid for 5 days from the date they are earned. If you don't use your rewards within this time period, they will expire automatically.
You can win various prizes including free dishes from the menu, drinks, the right to select music at the venue, and other special offers.
By default, you can play one mini-game per day. However, during special promotions or if you receive a bonus code, you may get instant access to additional games. Keep an eye on notifications for special events and promotions!
To redeem your rewards, simply visit the participating venue where you won the reward, open the Seaside Serenity Cafe app, go to your Rewards section, select the reward you want to use, and show it to the staff. They will verify and process your reward on the spot.
Yes, the Seaside Serenity Cafe app is completely free to download and use. There are no subscription fees or in-app purchases required to play games and win rewards. Simply download the app and start playing!